Mitchell Bauer

Direct technology strategy, security, and operations for a multi-site manufacturing environment; own Microsoft 365, endpoint management, ERP, and vendor lifecycle.

• Govern a $150k+ annual IT budget; negotiate contracts with ISPs, hardware, and SaaS vendors to reduce OpEx while maintaining 99.9% uptime.
• Directed ERP modernization (Macola → QuickBooks Enterprise + Fishbowl) and WMS implementation; manage MSP relationship for cloud-hosted ERP (Attivo).
• Designed and enforced Zero Trust using Entra ID, Conditional Access, and Intune; achieved 100% endpoint compliance with automated patching, AV/EDR, and BitLocker.
• Administer backup and DR via Veeam to Synology NAS with offsite replication; perform routine restore checks to validate RPO/RTO.
• Directed external web agencies on a full-stack website redesign with defined scope, deliverables, and launch timelines.
• Transitioned from copper PBX to VoIP (RingCentral / GoToConnect), reducing telephony spend by ~$6,000/year.
• Established structured IT service delivery with SLAs, internal knowledge base, Teams governance, and secure VPN provisioning.

Dual role across two businesses (~40 staff): IT ownership, operations support, and estimating.

• Implemented Jive VoIP, reducing ongoing telephony costs by ~$7,000/year and improving remote access reliability.
• Established and maintained OpenVPN for secure remote access; standardized user device policies and key rotation protocols.
• Automated business metrics and reporting via Google Apps Script dashboards, cutting manual reporting time from hours to minutes.
• Authored SOPs and training documentation for core systems, improving onboarding consistency and time-to-productivity.