Mitchell Bauer

Own day-to-day IT operations, security, and roadmap for a ~50-user, multi-site manufacturing environment.

• Operate Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams) and Entra ID for identity, SSO/MFA, and access controls; maintain joiner/mover/leaver workflows.
• Manage Windows and macOS endpoints with Intune/Endpoint Manager (baselines, update rings, device encryption, compliance policies).
• Planned and executed office HQ relocation and plant consolidation with minimal disruption (network cutover, server moves, print/label systems, end-user readiness).
• Transitioned from copper PBX to VoIP; reduced telephony spend by ~$6,000/year and standardized call flows and remote extensions.
• Directed ERP modernization (Macola → QuickBooks Enterprise + Fishbowl): data/report migration (Crystal), wireless/barcode infrastructure, handheld scanning, and integrations.
• Administer backup and recovery using Veeam to Synology NAS with offsite replication; perform routine restore checks and document RPO/RTO.
• Oversee security tooling (AV/EDR, encryption, patching cadence), access reviews, and incident handling procedures.
• Own vendor management and annual IT budget; renew contracts, evaluate alternatives, and track license utilization.

Dual role across two businesses (~40 staff): IT ownership, operations support, and estimating.

• Implemented Jive VoIP; reduced ongoing telephony costs by ~$7,000/year and improved remote access to phone services.
• Established and maintained OpenVPN for secure remote access; standardized user/device policies and key rotation.
• Automated business metrics and reporting via Google Apps Script dashboards; reduced manual reporting time from hours to minutes.
• Authored SOPs and training for core systems; improved onboarding consistency and reduced time-to-productivity.